Intune Enrolment – Apple iPad Devices
Introduction
This user guide describes how to register an Apple iPad to the Mobile Device Management Platform.
System Requirements
- Apple iPad with iOS 17
- Internet connection (4G or Wi-Fi)
Note: you will need to sign in to your DPE network account and will be prompted to verify via the Authenticator app or SMS.
Phone: 02 9995 6400 Option 5 and 5
If you have an iCloud backup of your old work phone, please see the guide for restoring the backup here. If you are resetting an existing device as a migration from non-managed to managed status, it must be set up as a new iPad and cannot be restored from a backup.
NOTE: Sometimes MFA can cause issues if you cannot use SMS to authenticate, to avoid this please follow the instructions listed below to enable SMS during MFA (prior to enrolment) - https://cspconnect.service-now.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0044230
Part A: Device Setup
| 1. Switch-on the device. On the Hello screen, swipe up from the bottom of the device; then tap 'English'. | |
| 2. On the Select your Country or Region screen; tap 'Australia' from the list. |
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| 3. Select your preferred appearance setting then tap 'Continue'. |  |
4. Tap on 'Set Up Without Another Device'. Note: the Quick Start method is not compatible and may require a factory reset if performed. |
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5. On the Network Selection screen tap on ‘Continue Without Wi-Fi’ then tap 'Continue'. | |
6. On the Data & Privacy screen, tap on ‘Continue’ | |
7. For the Preferred and Quick setup tap on ‘Don’t Transfer Anything’
If you are resetting an existing device during the MDM Transition, DO NOT restore from backup as its not supported. Only Select ‘Restore iCloud Backup’ if you have an iCloud backup of your old Apple Device and are able to connect the new device to a Wi-Fi connection
Guide to backing up your old device can be found here: iCloud Backup and Restore Guide
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8. On the Remote Management screen, tap on ‘Enrol this iPad’.
Note: This screen will appear later if restoring from a previous device |  |
9. On the Touch ID screen, tap on 'Set Up Touch ID Later'. Tap ‘Don’t Use’ at the prompt.
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10. On the Create a Passcode screen, enter a 6 digit passcode of your choice. Re-enter your passcode to confirm. It cannot be numbers in sequence or repeating. |  |
11. Apple ID: Tap on ‘Forgot password or don’t have an Apple ID?’. |
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12. Apple ID: Tap on ‘Set up Later in Settings’ then tap on 'Don't Use'. |  |
13. On the Location Services screen, tap ‘Enable Location Services’ |
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14. Select either the Light, Dark or Auto display option depending on your preference and click ‘Continue’. |
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15. On the Welcome to iPad screen, tap on ‘Get Started’. |
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16. The ‘Company Portal’ app will automatically install. Tap to open when it has completed installation and follow instructions in Part B. Note: Failure to sign in within 24 hours, the device may require a factory reset.
Please contact the Service Desk if the app does not install within 30minutes. |
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Part B: Signing In
1. Tap Sign In, then on the Sign In Screen, Enter your full email address. Tap ‘Next’ |
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2. Enter your network password. Tap on ‘Sign In’ |
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3. You may be asked to approve your sign in request with either Authenticator or SMS. For any issues with verifying, contact DPE IT. Note: the app may close after sign-in. Tap the Company Portal app again to re-open it. |
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4. You will be redirected to the screen below for company access setup, tap on 'Begin'. |
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5. Tap on 'Continue'. |
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6. Tap on ‘Done’.
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7. Tap on ‘Ok’ and ‘Allow’ to allow Notifications for Comp Portal |
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8. The device is now enrolled. |
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9. Return to the home screen where Microsoft Outlook and Teams will start to install. Tap on the icon once it has finished installing. If the icon is stuck on 'waiting', you may need to tap on the icon to initiate the download. |  |
10. Tap on 'Add Account'. Your Outlook account will now be setup on your iPad. |  |
Your device has now been successfully enrolled.