MDM Enrolment - iPhone - iOS 17 : TeleResult Service Desk

Intune Enrolment - Apple iPhone Devices

Introduction

This user guide describes how to register an Apple mobile device to the Mobile Device Management (MDM) Platform.

System Requirements

Apple device with iOS 17 or higher
Internet connection (4G or Wi-Fi)

BEFORE YOU BEGIN

NOTE: You will need to sign in to your DPHI network account and will be prompted to verify via the Authenticator app or SMS. Sometimes multi-factor authentication (MFA) can cause issues if you cannot use SMS to authenticate.

To avoid this please click the link below to enable SMS during MFA before you begin:

CS Connect - Authenticator SMS

UPGRADING AN EXISTING DEVICE: If you are upgrading an existing device as a migration from non-managed to managed (MDM Transition Project), it must be set up as a new device and cannot be restored from a backup during the set up process. Please use your preferred method of backing up your device prior to the set up and restore AFTER the set up process. Please note, that restoring data can sometimes be problematic and success cannot be guaranteed.

RECEIVING A NEW DEVICE: If you have received a new device to replace your old one, you can use the link below for steps to back up your old device to an iCloud account, to then restore and set up the new device. Whilst this process is encouraged, restoring data isn't always 100% successful, and using additional alternative back up methods is always advisable.

Backup, restore and set up your new phone

Both parts A and B must be completed for a successful set up.

Part A: Device Setup

If your phone is a replacement device, please put your original SIM into the new phone before you begin.

1. Select your language 'English'
2. Select ‘Australia’.
3. On the Appearance screen, you can choose between Default, Medium or Large. Then select 'Continue'.
4. Select 'Set Up Without Another Device'. Quick Start is not supported with devices enrolled in Apple Business Manager.
5. On Network Selection, it is preferable you have a 4G connection then scroll down to tap on 'Continue Without Wi-Fi'. If this button does not appear, tap on 'Next' at the top right. Note: If you have connected to a Wi-Fi network that does not work, hold down the power button then tap 'Wi-Fi Settings'. Tap the (i) symbol next to the network and then tap 'Forget Network'.
6. On the Data & Privacy screen, tap on ‘Continue’
7. For the Preferred and Quick setup tap on ‘Don’t transfer Anything’. If you are resetting an existing device during the MDM Transition, DO NOT restore from backup as its not supported. Only Select ‘Restore iCloud Backup’ if you have an iCloud backup of your old Apple Device and are able to connect the new device to a Wi-Fi connection. Guide to backing up your old device can be found here: iCloud Backup and Restore Guide
8. On the Remote Management screen, tap on ‘Enrol this iPhone’.
9. On Face ID, tap on ‘Set Up Later’.
10. On the Create a Passcode screen, enter a 6 digit passcode of your choice. Ensure that it is not repeating or consecutive numbers. Then confirm by entering the passcode again.
11. On the Apple ID screen, tap on ‘Forgot password or don’t have an Apple ID?’.
12. Tap on ‘Set up Later in Settings’ then 'Don't Use'
13. On the iMessage & FaceTime screen, tap on ‘Not Now’.
14. On the Location Services screen, tap ‘Enable Location Services’.
15. Select either the Light, Dark or Auto display option depending on your preference and click ‘Continue’.
16. On the Welcome to iPhone screen, Swipe up on the screen to get started.
17. To access Corporate Resources, the ‘Company Portal’ app will begin to install. Please follow instructions in Part B. Note: Failure to sign in within 24 hours, the device may require a factory reset. Note: Please contact the Service Desk if the app does not install within 30minutes.

Part B: Signing In to Company Portal

1. Tap on the 'Company Portal' app from your homescreen.
2. On the Sign In screen, enter your full work email address then Tap ‘Next’
3. Ensure your full email address is correct and enter your network password. Then tap on ‘Sign In’
4. You will prompted to verify your identity with Multi-factor Authentication (MFA). Depending on your account, this may be via the Authenticator app or SMS/phone. If you have reset your device as part of the MDM transition, select 'I can't use my Microsoft Authenticator app right now' to prompt SMS verifcation. If you are unable to verify, please contact DPE IT.
4b. Tap on 'Text +XX ... " to receive a code sent to your mobile number. Enter the code to complete the verification.
5. You will be redirected to this screen, tap on 'Ok' then 'Allow'.
6. Tap on 'Begin'.
7. Tap on ‘Continue’.
8. Tap on 'Done'.
9. Your device is now enrolled and ready to use. You may now install any additional apps you require. Note: Microsoft Outlook and Teams will automatically install.
10. Navigate to the homescreen by swiping up from the bottom of the screen. Microsoft Outlook and Teams should now be starting to install. You may need to tap on each icon to initiate the download.
11. Once Outlook and Teams have installed, tap on the icon to load the app.
12. Tap on 'Add Account'
13. Outlook will automatically detect your account. Select ‘Add Account’.
14. Select ‘Maybe Later’.
15. For notifications, Select ‘Turn On’.
16. Select ‘Allow’.
17. Your inbox will begin to load. Outlook is now ready to use.