Data Transfer Guide - Contacts

Introduction

This guide provides information and instructions to help you prepare for the transfer of cotacts when migrating your iPhone/iPad.

System Requirements

Apple device with an iOS 15 or higher
Reliable Internet connection (mobile data - 4G or Wi-Fi)
Apple ID

Action is required to ensure you retain access to any data you need prior to migrating your device. This can take up to an hour to complete.

The table below summarises what data can or cannot be retained and steps you need to take.

Data	Can Transfer?	Steps to Take
Contacts	Yes	When you sign into Outlook on your new phone, your contacts will automatically download. Contacts can also be synchronised via third party app.
SMS Messages	No	SMS messages cannot be retained. Please make sure you take screen shots or email the contents of messages that you need to keep.
Apps	Yes	Any apps that you have purchased can be installed on your new phone. Login to your device with your Apple ID and you will be able to install any previously purchased apps without paying again. Any work apps that you have access to can similarly be re-installed.
Personalisation	No	You will need to setup a new passcode, FaceID, App groups, wallpapers and alarm/clock settings on your device.

Backing Up Contacts

Follow these steps on your old iPhone or iPad to backup your contacts. Note: This requires your Airdrop settings turned to “Everyone” on both your OLD and NEW device. It also requires your internet connected on your EXISTING device.

Step 1. From the home screen on your iPhone, tap on 'Outlook'
Step 2. On the Outlook screen, tap on 'Account'
Step 3. Select the 'Settings' cog.
Step 4. Select the 'Office 365' account.
Step 5. Tap on Save Contacts 'Switch' to turn off contacts sync. Do this for your personal account to ensure contacts sync remains turned-on for all other accounts (except Outlook).
Step 6. Below pop-up will appear, tap on 'Delete from my iPhone'. Contacts will still be in 'Outlook 365'.
Step 7. 'Swipe up from the bottom of the iPhone' from any application to get back to the Home screen. 'Swipe up from the bottom of the iPhone' from any application to get back to the Home screen.
Step 8. In App Store, tap on 'Search' and type EasyBackup in the search bar on the top.
Step 9. Tap on 'Download' icon next to EasBackup app. Note: it may prompt you to enter your Apple ID password - enter when prompted.
Step 10. 'Swipe up from the bottom of the iPhone' to go back to Home screen, swipe the screen towards the right to see 'EasyBackup' is installed. Tap in it to open.
Step 11. Tap on 'Get Started'.
Step 12. Tap on 'Access Contacts'.
Step 13. Tap on 'OK'.
Step 14. Tap on 'Tap to Backup'.
Step 15. Tap on 'Sign in with Apple'.
Step 16. Tap on 'Settings'.
Step 17. Tap on 'iCloud'.
Step 18. Tap on 'Continue'.
Step 19. Enter Apple ID 'Password'.
Step 20. Enter Device 'Passcode'.
Step 21. 'Swipe up from the bottom of the iPhone' to get back to the Home screen.
Step 22. Select 'EasyBackup' to open the app.
Step 23. Select 'Continue'.
Step 24. Select 'Hide My Email' and 'Continue with Passcode'.
Step 25. Enter Device 'Passcode'.
Step 26. Backup is in progress
Step 27. Tap on 'Export Backup'.
Step 28. Tap on 'Airdrop'.
Step 29. Select the 'new device'.