Intune Enrolment - Apple iPhone Devices


Introduction


This user guide describes how to register an Apple mobile device to the Mobile Device Management Platform.


System Requirements

  • Apple device with iOS 16 or higher
  • Internet connection (4G or Wi-Fi)

Note: you will need to sign in to your DPE network account and may be prompted to verify via the Authenticator app or SMS.

For issues related to setting up Microsoft Authenticator, please contact DPE IT Service Desk:
Phone: 02 9995 6400 Option 5 and 5


If you have an iCloud backup of your old work phone, please see the guide for restoring the backup here. If you are resetting an existing device as a migration from non-supervised to supervised status, it must be set up as a new phone and cannot be restored from a backup.


NOTE: Sometimes MFA can cause issues if you cannot use SMS to authenticate, to avoid this please follow the instructions listed below to enable SMS during MFA (prior to enrolment) - https://cspconnect.service-now.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0044230



Part A: Device Setup


1. Select your language 'English'

2. Select ‘Australia’.

3. On Network Selection, ensure you have a 4G connection then scroll down to tap on 'Continue Without WiFi'.

If this button does not appear, tap on 'Next' at the top right.



Note: if you have connected to a Wi-Fi network that does not work, hold down the power button then tap 'Wi-Fi Settings'. Tap the (i) symbol next to the network and then tap 'Forget Network'.

4. On the Data & Privacy screen, tap on ‘Continue’

5. Apps & Data 

For the Preferred and Quick setup tap on 

‘Don’t transfer Apps & Data’.
 
Only Select ‘Restore iCloud Backup’ if you have an iCloud backup of your old Apple Device and are able to connect the new device to a Wi-Fi connection
 
Guide to backing up your old device can be found here:

iCloud Backup and Restore Guide

6. On the Remote Management screen, tap on ‘Next’.

7. On Face ID, tap on ‘Set Up Later’.

8. On the Create a Passcode screen, enter a passcode of your choice. Ensure that it is not repeating or consecutive numbers. Then confirm by entering the passcode again.

9. On the Apple ID screen, tap on ‘Forgot password or don’t have an Apple ID?’.

10. Tap on ‘Set up Later in Settings’ then 'Don't Use'

11. On the iMessage & FaceTime screen, tap on ‘Not Now’.

12. On the Location Services screen, tap ‘Enable Location Services’.

13. On the Appearance screen, select either the Light or Dark display option depending on your preference and click ‘Continue’.

14. On the Display Zoom screen, tap on 'Continue’.

15. On the Welcome to iPhone screen, Swipe up on the screen to get started.

16. To access Corporate Resources, the ‘Company Portal’ app will begin to install. Please follow instructions in Part B.  

Note:  Failure to sign in within 24 hours, the device may require a factory reset.  


Note: Please contact the Service Desk if the app does not install within 30minutes.






Part B: Signing In to Company Portal


1. Tap on the 'Company Portal' app from your homescreen.

2. On the Sign In screen, enter your full work email address then Tap ‘Next’

3. Ensure your full email address is correct and enter your network password. Then tap on ‘Sign In’

4. You may be prompted to verify your identity with Multi-factor Authentication (MFA). Depending on your account, this may be via the Authenticator app or SMS/phone.


If you are unable to verify, please contact DPE IT.

5. You will be redirected to this screen, tap on 'Ok' then 'Allow'.

6. Tap on 'Begin'.

7. Tap on ‘Continue’.

8. Tap on 'Done'.

9. Your device is now enrolled and ready to use. You may now install any additional apps you require.


Note: Microsoft Outlook and Teams will automatically install.

10. Navigate to the homescreen by swiping up from the bottom of the screen.


Microsoft Outlook and Teams should now be starting to install. You may need to tap on each icon to initiate the download.

11. Once Outlook and Teams have installed, tap on the icon to load the app.

12. Outlook will automatically detect your account. Select ‘Add Account’.

13. Select ‘Maybe Later’. 

14. For notifications, Select ‘Turn On’.

15. Select ‘Allow’.

16. Your inbox will begin to load. Outlook is now ready to use.


For assistance with Microsoft Authenticator setup on your new device, please contact DPE IT Service Desk:
Phone: 02 9995 6400 Option 5 and 5